Refunds & Returns Policy

1. Eligible Return & Exchange Situations

We accept returns and exchanges for women’s short sleeve tops, long sleeve tops, and casual apparel under valid conditions, including manufacturing defects, flawed stitching, fabric damage, damaged items received in transit, wrong style/size shipped by our error, missing accessories, and products that obviously do not match website description and display effect.

2. Return Conditions & Non-Returnable Rules

All returned tops must be 100% unworn, unwashed, unaltered, unstained, and odor-free. All original tags, labels, brand stickers, and original packaging must be completely intact and unremoved. Products must be kept in resalable condition.

The following circumstances are not eligible for return or exchange:

Items worn, washed, tailored, altered, or damaged by customer usage
Products with removed, torn, or missing original tags and packaging
Damage caused by improper washing, maintenance, or personal negligence
Returns submitted beyond the valid 30-day return window
Minor color difference caused by personal screen display deviation

3. Return & Exchange Time Limit

All return and exchange requests must be submitted within 30 calendar days from the date your order is marked delivered by the carrier. Any overdue application will be directly rejected without exception.

4. Detailed Return Process

Send a return request email to our official mailbox: info@bombshellboutiqued.com. Please attach your order number, return reason, and clear photos/videos of the item condition.
Wait for our team’s review and official return approval within 24–48 hours.
Securely repack the item completely with all original tags and packaging.
Ship the package to our official return address: Bombshell Boutique, 295 E Campbell Ave, Campbell, CA 95008, United States
Keep your shipping receipt and tracking record until your refund is completed.

5. Detailed Exchange Process

Submit an exchange request via email within 30 days after delivery, clearly stating your order number and new desired size/style.
Wait for our confirmation and inventory verification.
Send the qualified intact item back to our return address.
After we receive and inspect your returned top, we will arrange shipment of your replacement item within 1–3 business days.

6. Detailed Refund Process

Once our warehouse receives, inspects, and confirms your returned merchandise meets return standards, we will process your official refund within 1–3 business days. All refunds will be returned to your original payment account.

Please note that bank and credit card refund processing usually takes 3 business days to display in your account balance. The actual arrival time depends entirely on your card issuer and financial institution processing speed.

7. Return Shipping Cost Responsibility

Store Responsible (Free Return): If returns are caused by product defects, shipping damage, wrong item delivery, or our operational errors, Bombshell Boutique will bear the return shipping cost.
Customer Responsible: If you return items due to personal preference, unsuitable size, style mismatch, or other non-quality personal reasons, you are responsible for all return shipping fees and related logistics expenses.

8. Order Cancellation Rules

Orders can be fully canceled with 100% refund before processing and shipment. Once the order has been shipped out, cancellation is invalid, and customers must follow the official return procedure to apply for after-sales service.