Shipping Policy

1. Order Processing Time

All orders require 1–3 business days of internal processing, including order verification, inventory confirmation, product quality inspection, item sorting, and secure packaging before dispatching. Weekends, Monday closed days, and US public holidays are not counted as business processing days. During peak sales seasons, processing time may be slightly extended due to order volume surges.

2. Order Cut-Off Time

Our daily order cutoff time is 18:00 Pacific Time. All orders placed and fully paid after 18:00 PT will start processing on the next available business day instead of the current day.

3. Delivery Time

After your package departs our warehouse and is picked up by the shipping carrier, standard domestic shipping takes3–7 business days for delivery. Delivery time is an estimated timeframe and may be affected by weather conditions, carrier logistics delays, remote delivery zones, or unexpected transit issues.

4. Shipping Fee

Free standard shipping is provided for all valid orders within our shipping coverage area. No hidden handling fees, delivery surcharges, or extra logistics costs will be charged at checkout.

5. Delivery Regions

We currently provide shipping services exclusively fordomestic United States addresses. We do not support international shipping, PO box delivery, or military APO/FPO delivery temporarily.

6. Delivery Partner

We use UPS as our official primary shipping carrier for all regular-sized apparel orders. For oversized or large-volume orders, we will arrange professional truck delivery service. Truck delivery drivers will contact customers in advance by phone to confirm delivery time and appointment window to ensure someone is available at the shipping address to receive and sign for the package.

7. Order Cancellation Rules

Customers may cancel their orders and receive a full unconditional refund if the cancellation request is submitted before the order completes processing and shipment. Once the order has been processed, packed, dispatched, or picked up by the carrier, cancellation is no longer permitted. If you no longer need the items after shipment, you must follow our official Refunds & Returns Policy to apply for return and refund service.

8. Tracking Your Order

Once your package successfully ships out, our system will automatically send a shipping notification email containing your exclusive tracking number and official tracking link. You can check real-time package location, transit status, and estimated delivery date online at any time. If your tracking information has no updated status for more than 72 hours, please contact our customer support for assistance.